IT Systems and Client Support Operative

Permanent employee, Full-time · Republic of Ireland, Northern Ireland

About us:

Spectrum.Life is a whole-of-health digital partner that guides organisations and their people to thrive, delivering clinically backed digital health, mental health and wellbeing solutions.

Our HealthTech delivers digital transformation for Insurers, Educators and Employers through Co-creation or seamlessly integrated out-of-the-box solutions, that decrease digital fragmentation and engage, empower, and transform their people’s lives.

Established in 2018 by Stuart McGoldrick and Stephen Costello, Spectrum.Life provides services internationally to over 7.2m insurance members, 3,000 corporate clients, 60 universities and 650,000 university students. Spectrum.Life currently employs over 350 people.

Our vision is to change and save as many lives as possible.

Role Brief:

Spectrum.life is seeking a highly motivated and skilled IT Systems and Client Support Operative to join our dynamic team. The successful candidate will be responsible for analysing current IT systems, onboarding and offboarding users and systems, monitoring both internal and external support queries, and acting as a key communication provider across multiple departments.

Responsibilities:

Analyse and assess current IT systems and processes used within Spectrum.life to identify areas for improvement.
Help onboard and offboard users and systems to ensure seamless integration and transitions.
Monitor and manage both internal and external support queries, ensuring timely resolution of IT-related issues.
Collaborate with multiple departments within Spectrum.life as a key communication provider for IT-related matters.
Assist in system upgrades, installations, and maintenance to optimise performance.
Document technical issues, resolutions, and best practices to improve internal IT support processes.

Requirements:

A degree in an IT-related field, such as Computer Science, Information Technology, or a related discipline.

Ideally, a minimum of 3 years’ experience in a similar role, involving IT systems analysis and helpdesk support.

Experience in troubleshooting IT hardware and software issues, as well as supporting internal IT infrastructure.
Familiarity with IT service management tools and best practices.

Desirable:

Strong analytical and problem-solving skills.
Excellent communication and interpersonal abilities.
Ability to manage multiple tasks and prioritise effectively in a fast-paced environment.
Technical proficiency in various IT systems, software, and hardware troubleshooting.
A proactive and customer-focused approach to IT support.

What are the benefits of working at SPECTRUM.LIFE?

Full-time permanent contract
Competitive salary and benefits package.
Opportunity to work remotely as part of a dynamic and supportive healthcare team.
Continuous professional development and training opportunities.
24/7 EAP and a wide range of health and wellbeing supports
Extensive list of employee perks and benefits https://app.box.com/s/zo4f2ipvf5gsnfnbhe0w2439zqk4rdhn

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We are looking forward to hearing from you!

Thank you for your interest in Spectrum.Life. If you have difficulties with the upload of your data, please send an email to careers@spectrum.life