About us:
Spectrum.Life is a whole-of-health digital partner that guides organisations and their people to thrive, delivering clinically backed digital health, mental health and wellbeing solutions.
Our HealthTech delivers digital transformation for Insurers, Educators and Employers through Co-creation or seamlessly integrated out-of-the-box solutions, that decrease digital fragmentation and engage, empower, and transform their people’s lives.
Established in 2018 by Stuart McGoldrick and Stephen Costello, Spectrum.Life provides services internationally to over 7.2m insurance members, 3,000 corporate clients, 60 universities and 650,000 university students. Spectrum.Life currently employs over 400 people, including over 150 clinicians and is growing rapidly across the sector.
Our vision is to change and save as many lives as possible.
Role Brief:
Spectrum.Life has grown its Insurance partnerships significantly in the UK and is seeking an experienced, senior account manager for one of its key strategic medical insurance partnerships.
The person will be accountable for revenue growth through delivery of improved new business sales and retention of existing business. Building a deep understanding of the medical insurers strategic roadmap to help align Spectrum.Life's capabilities with client needs.
Please apply if you have senior level experience in managing a medical insurance partnership and that you can evidence sustainable, revenue growth outcomes.
Responsibilities:
Strategic customer success management:
- Develop and execute a comprehensive strategy for your key insurance relationships.
- Grow the partnership through building deep understanding of your insurance partnerships and developing extensive product adoption.
- Model customer management with reliable and impeccable customer service delivery.
- Lead process optimization to streamline the customer journey, elevating their experience and bolstering business retention and growth.
Drive True Value for Customers:
- Develop data rich, insightful reporting that informs and directs your clients, building the value of Spectrum Life to its partners.
- Establish trusted relationships with decision-makers in each assigned insurance partner, serving as the primary point of contact.
- Gather valuable feedback from partners for continuous product improvements.
- Maintain expertise on industry trends, practices, and the competitive landscape in the insurance sector.
Lead Cross-Functionally to Drive Success:
- Collaborate with internal teams to ensure customer expectations are met and exceeded.
- Work closely with our clinical teams to ensure our service delivery is optimised to customer expectations and develop new innovative service approaches for our insurance customers.
- Work closely with Product and Technology teams to track enhancement requests for future features and functionality.
- Develop new materials, such as presentations and onboarding plans, to improve organizational structure and client relationships.
Be the Best Advocate of Spectrum Life Products:
- Maintain a deep understanding of our solutions, discussing the most relevant features/functionality tailored to the insurance sector's needs.
- Develop customer stories, case studies, and client references specific to our insurance partners.
- Strive to understand all the tools our insurance partners use and champion how to better measure and provide the best experience possible.
- Develop and teach best practices around analysis and insights to both clients and throughout Spectrum Life.
