Workforce Intelligence & Business Analyst

Permanent employee, Full-time · United Kingdom, Northern Ireland

About us:

Spectrum.Life is a whole-of-health digital partner that guides organisations and their people to thrive, delivering clinically backed digital health, mental health and wellbeing solutions.

Our HealthTech delivers digital transformation for Insurers, Educators and Employers through Co-creation or seamlessly integrated out-of-the-box solutions, that decrease digital fragmentation and engage, empower, and transform their people’s lives.

Established in 2018 by Stuart McGoldrick and Stephen Costello, Spectrum.Life provides services internationally to over 7.2m insurance members, 3,000 corporate clients, 60 universities and 650,000 university students. Spectrum.Life currently employs over 450 people.

Our vision is to change and save as many lives as possible.

Role Brief:

We are seeking a highly motivated and strategic thinker to join our team as a Workforce Intelligence & Business Analyst, focusing on workforce intelligence and operational data to support a 24/7 Mental Health Service. This role plays a pivotal part in delivering actionable insights that drive performance, efficiency, and service quality. As part of a digitally driven mental health organisation, you will play a key role in supporting data-led growth, innovation, and providing robust intelligence on areas for operational and clinical improvement.

Responsibilities:

Analyse workforce data (e.g., scheduling, staffing levels, shift patterns, caseloads) to ensure optimal resourcing for 24/7 service coverage.
Monitor workforce metrics and key performance indicators (KPIs) such as attrition, absenteeism, productivity, and capacity utilization.
Analyse call statistics and provide in depth insights into performance
Produce and deliver accurate and timely service performance reports on SLAs, including trend analysis and risk identification.
Collaborate closely with the Workforce Lead to design and implement strategic workforce planning initiatives.
Create and maintain workforce planning reports and dashboards for senior leadership and operational teams.
Recommend improvements to scheduling tools, workforce management systems, and related processes.
Work with the Head of 24/7 Mental Health Services to deliver data-driven insights that inform clinical operations and staffing decisions.
Support business growth in a digitally enabled mental health environment through data-led recommendations and forecasting.
Translate complex datasets into clear, actionable insights and recommendations for leadership.
Identify and communicate areas for improvement in operations and service delivery through root cause analysis.
Build and maintain forecasting models to support demand planning and capacity optimization.
Ensure high standards of data quality, accessibility, and governance, working closely with IT and data teams.

Requirements:

Bachelor’s degree in business Analytics, Data Science, Health Informatics, or a related field.
3+ years’ experience in a business or workforce analyst role, ideally within healthcare, mental health, or digital service environments.
Strong proficiency in data analysis and visualization tools (e.g., Excel, Power BI, Tableau).
Proven experience in workforce planning, KPI reporting, and performance monitoring.
A strategic thinker with strong problem-solving abilities and a proactive mindset.
Excellent communication skills, with the ability to explain complex insights to non-technical audiences.
Comfortable working independently in a dynamic, fast-paced 24/7 service environment.

Desirable:

Experience with electronic health records (EHRs), CRM platforms, or workforce scheduling tools (e.g., NICE, Kronos, Deputy).
Knowledge of HIPAA or other healthcare data privacy and compliance standards.
Understanding of agile or service design methodologies in a healthcare or wellbeing context.

What are the benefits of working at SPECTRUM.LIFE?

Full-time permanent contract
Work from home
25 days of annual leave to exclude public holidays
Salary depending on experience
Career Progression for clinical and non-clinical colleagues
Extensive list of employee perks and benefits https://app.box.com/s/6wwkvowbev6cn7tlvq9yz32amnpmnvcl

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We are looking forward to hearing from you!

Thank you for your interest in Spectrum.Life. If you have difficulties with the upload of your data, please send an email to careers@spectrum.life