By taking direct responsibility for the operational delivery, governance and quality assurance of mental health services, the Director of Mental Health allows the Chief Clinical Officer to focus on executive-level strategy, innovation and growth. This partnership strengthens governance, efficiency and outcomes across all mental health pathways, ensuring safe, effective and evidence-based care for our clients.

1. Service Implementation & Oversight 

• Lead the operational implementation of mental health pathways and stepped-care models, ensuring full adherence to clinical models and protocols.
• Work closely with the Director of Operations to ensure policies, procedures, SOPs, and training are in place to deliver effective and efficient care.
• Ensure KPIs, SLAs and quality metrics are defined, monitored, reported, and aligned with best practice.
• Collaborate with finance and operations to ensure cost-effective resource allocation and budget utilisation.

2. Clinical Governance & Compliance 

• Represent the organisation in client clinical governance meetings and act as the primary point of contact for mental health clinical matters.
• Lead orparticipatein internal and external governance structures, committees, and boards.
• Ensure mental health pathways meet all regulatory, licensing, auditing, and accreditation standards.
• Manage escalations, complaints and incidents, ensuring timely investigation, root-cause analysis, mitigation, and dissemination of learning.
• Guarantee full adherence to international best practice, regulatory requirements and evidence-based interventions.
• Analysis safeguarding incidents, risk incidents and analysis of population presentation and pathways of care in both a clinical but also costumer centric approach.

3. Outcomes & Quality Assurance 

• Set measurable outcomes/targets for mental health service pathways and collect/analyse data to monitor performance.
• Conduct routine service evaluation: periodic audits, stakeholder feedback loops, and outcome monitoring.
• Disseminate best practices and lessons learned across teams and client organisations to drive continuous improvement.
• Oversee clinical risk management, safety reviews, and ongoing quality improvement initiatives.

4. Stakeholder & Client Management 

• Build andmaintainstrong relationships with clinical counterparts in insurance, education, and corporate client organisations.
• Providing timely and accurate reporting to clients and internal leadership on service delivery, KPIs and outcomes.
• Represent the organisation in external governance,oversight and review meetings.
• Support the CCO with presentations, reports and insights for external stakeholders and regulators.

5. Team Leadership & Collaboration 

• Provide leadership and direction to mental health clinical staff across all services.
• Lead, mentor, and develop the mental health team to foster a culture of continuous improvement, clinical excellence and innovation.
• Work collaboratively with the Director of Operations to ensure workforce planning, training and resources meet service needs.
• Liaise closely with operations to ensure policies, procedures, staffing, and training are aligned to deliver the agreed model of care.

6. Strategic Implementation 

• Translate the Chief Clinical Officer’s strategic priorities into actionable implementation plans with clear timelines, KPIs and SLAs.
• Identifyemerging risks, gaps or trends in mental health provision and advise on strategy shifts or resource allocation.
• Drive efficiency and operational excellence byidentifyinginefficiencies and implementing process improvements.

• Doctoral-level qualification in Clinical or Counselling Psychology, with significant leadership experience.
• Extensive knowledge of stepped-care models, evidence-based interventions and clinical governance frameworks.
• Demonstrated ability to implement large-scale service delivery initiatives within complex organisations.
• Experience in client relationship management in insurance,educationor corporate settings.
• Strong understanding of KPIs, SLAs and quality improvement methodologies.
• Proven record in managing budgets,resourcesand staff within a clinical environment.

Key Competencies 

• Strategic thinker with strong operational delivery skills.
• Excellent stakeholder engagement and communication skills.
• Strong leadership and people management capability.
• High standardsof integrity,confidentialityand professionalism.
• Able to work collaboratively across clinical and operational teams.
• Data-driven with a focus on outcomes,efficiencyand continuous improvement.

• Full-time permanent contract
• Competitive salary (Dependent on experience).
• In-office, remote or hybrid working options
• 25 days of annual leave
• 24/7 EAP and a wide range of health and wellbeing supports
• Extensive list of employee perks and benefits https://app.box.com/s/6wwkvowbev6cn7tlvq9yz32amnpmnvcl